Technical resources

Technical tips

Proactively address potential testing issues with these technical tips . 

Documentation

ISO Certifications (U.S.)

European shipping letter

IDEXX New SNAP® Beta-Lactam (NBL) Test Kit: Changes to shipping conditions and approval for goat milk

IDEXX Technical Service washer maintenance: BioTek® 405™ LSR

IDEXX Technical Service washer maintenance: BioTek® 405™R

IDEXX Technical Service washer maintenance: BioTek® ELx50™―without valves

IDEXX Technical Service washer maintenance: BioTek® ELx50™―with valves

xChekPlus® ISO certification letter

FAQs 

The Technical Services team answers customers' most frequently asked questions .

Product inserts

For specific product inserts, please contact us .

Troubleshooting

Find recommended actions to common testing issues. 

High background or excessive colour development

Insufficient colour development

No colour development

Poor reproducibility plate to plate

Replicates within plate show poor reproducibility